Refund policy

 

Due to the custom nature of the items we create, most of our items are non-refundable. 

If you are unhappy with any physical item you purchase, please contact us within 7 days of receiving the item. We will work to resolve the issue. Please email us if you have an issue with your order at thelazybeedesignshop@gmail.com. We do our best to deliver quality products to our customers. 

If you need to cancel your order, it must be cancelled within 24 hours of purchase. After 24 hours, you will be given store credit only. We begin working on items right away, either placing product orders or designing your item. After the first 24 hours, we have more than likely already begun working on your order and materials have been used or purchased. Thank you for your understanding!

 

Clothing, Jewelry, & Accessories Refund Policy

                

Within 10 days of the delivery date of the package, we accept returns. The order is unable to be returned after 10 days.

 

Eligibility for Returns

• The returned item needs to be undamaged, unworn, unwashed, and in the same condition as when you first received it with tags still attached.
• Return items need to be in its original packaging.
• Please include your Order Number inside the package to help us process your return as quickly and as efficiently as possible. *Please be advised, that returns can back up quickly and we are a small business with limited resources*

Items that are returned not following the instructions listed may be subject to a 20% restocking fee.

Exempt Goods for Returns

• Gift cards
• Items on Sale with a listed price ending in $.95 which are listed as FINAL SALE items.
• Items purchased for holidays (which cannot be returned within two weeks of the related holiday)

*Non-eligible items that are returned will be donated.*

 

Damaged Goods

• Please email us at thelazybeedesignshop@gmail.com
• Please provide the pictures of the damaged/defective goods 
• Be sure to include the order number with the exact item name in the email
• Once received above info we will:
• Replace the item if it is in stock.
• Issue store credit if it is out of stock.

 

Refund Method

Once your return is received and processed, you will receive a confirmation email as well as a refund notification. Your refund will automatically be applied to your original payment method within 5 to 10 business days. 

Shipping Cost:

• You will be responsible for paying your shipping costs for returning your item if you did not purchase.

• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Return to Sender Package:

• If we receive a package back as a Return to Sender this means there is an error with the shipping address provided.

• Our customer care will contact you to verify your shipping address.

• If the package is being reshipped, the customer will need to pay a flat rate shipping fee of $7.99. 

• If a customer decides they no longer want the package we will refund the order, the original shipping cost will be deducted from your refund.

 

Editing Orders & Canceling Orders

• We can edit your order within 2 business hours after it has been placed; i.e., cancelling, changing the size, or removing an item(s). 
• We CAN NOT add items to an order, or combine orders at any time. 
• Our customer care team operates between 9:00 AM and 4:00 PM EST Monday through Friday. If you place the order after those hours, you will have until 10 AM the next business day to edit your order. We will do our best to accommodate your request, but may not be able to if the order has already been fulfilled or shipped out. 
• We do our best to ship orders quickly, often within 24 hours! If you want to cancel your order, please email us at thelazybeedesignshop@gmail.com. Please note that we cannot guarantee that your item has not already been shipped.